FAQ

Your Account

  • Q How do I create an online account?

  • Creating an online account is easy. Click “Login” at the top right of the header and a bar will appear – click "Register" and fill in your details. Once all personal data is correctly filled-in, click on “Register” and your online account will be created.

  • Q I forgot my password, how can I get a new one?

  • It is easy to create a new online password. Simply click “Login” on the top right of the header and a bar will appear on the right. In the field “Registered customers” under the heading “Forgot your password?” simply fill-in your email address and click ‘send’. A new password will be sent to the email address you registered with.

Order

  • Q How do I place an online order?

  • You can order your chosen product by simply selecting the item in the right colour and size, before clicking on the button “Add to bag”. On the right a bar will appear: click on the below “Checkout” button to start the checkout process.

    If you wish to continue shopping, simply close the bar by clicking the cross on the top right of the page. If you wait for more than three seconds, the bar will disappear.

  • Q Can I add an item to my order?

  • Once your order has been confirmed, the dispatch process will start immediately. Therefore, it is not possible to add any items to your order or make any changes. However, you can place a new order.

Discount Codes

  • Q How do I use my discount code?

  • Your discount code can be used by going to the payment page and putting your code in the form marked "Code". Then simply click “Activate”. When the message “Code accepted" appears, your code will be processed and you will see a reduction when you come to pay.

  • Q My promotional code is not accepted, why is this?

  • If your code is not accepted, it could be that you have entered the code incorrectly. Have you copied and pasted the code for example? If so, it could be that an additional space has been copied, so the code won’t work.

    Code still not accepted? Please contact our customer service, who can assist you.

Delivery

  • Q How long will it take to receive my order?

  • If you place an order on a weekday before 16:00, it will be sent the same day. Once your order leaves our warehouse, you will receive an email with a Track & Trace code that will allow you to track the status of your shipment.

    Orders within the Netherlands are delivered within one to two working days. International orders are delivered within five business days, depending on the country. For more information on delivery, please click here.

  • Q What are the costs?

  • There is free shipping on all orders (within the Netherlands and internationally) above € 150. For orders below €150 we charge the following shipping costs:

     

    NL € 4,95
    BE € 4,95
    DE € 4,95
    LU € 4,95
    UK € 9,95
    FR € 9,95
    DK € 9,95
    IT € 9,95
    AUT € 9,95
    ES € 9,95
    CH € 9,95
    US € 19,95
    RU € 19,95


    For more information on delivery, please click here.

Return

  • Q How do I return my order?

  • You are always entitled to return your item(s) within 14 days from the time of delivery. The returned items must be in the same condition in which they were sold. This means that the articles cannot be damaged, dirty or have been modified or worn, and that all the labels are still attached to the article. For more information on how to return an item, please click here.

  • Q Is it possible to exchange items?

  • Unfortunately, it is not possible to exchange items. If you want to exchange an item, we advise you to return the item and place a new order.

  • Q I received a damaged product, what can I do?

  • We will always do our best to ensure you receive our products in perfect condition. Should you receive a product that you deem has something wrong with it, then you can return it within the stipulated period of 14 days. It is important to include the return form, selecting the “article damaged” box.

    Returned items will be thoroughly inspected by our production team. When the damage is the result of something that happened outside your control, we will credit you with the full amount. Damage or defects caused in any other circumstances will not be considered.

Payment

  • Q What payment options do you offer?

  • You can pay in our shop using the following payment methods:

    • Visa / Mastercard (credit card)
    • PayPal
    • iDeal
    • Klarna
    • Mister Cash (Belgian customers only)
  • Q My payment was not successful, how can I finish my order?

  • When your payment does not properly complete, this can be down to several reasons; such as problems with an Internet connection or a technical problem with the bank. We advise you to try again later and/ or contact your bank if the problem continues.

Stock

  • Q Are sold-out items replenished?

  • When items in our shop are sold-out, we will always try to re-stock these as soon as possible. You can indicate on the product page that you want to receive an email when your item is back in stock. Click "Email me when in stock”, fill-in your size and email address and you will receive an email when the product is available again.

  • Q An item from my order is no longer in stock, why is this?

  • Unfortunately, an item can sometimes appear to be sold-out when you complete your order. In these circumstances, you will immediately receive a credit note by mail containing a code for free shipping, while the amount will be refunded within 24 hours to the payment method you used.