FAQ

Your Account

HOW DO I CREATE AN ONLINE ACCOUNT?

I FORGOT MY PASSWORD, HOW CAN I GET A NEW ONE?

Order

HOW DO I PLACE AN ONLINE ORDER?

IS IT POSSIBLE TO CANCEL MY ORDER?

CAN I ADD AN ITEM TO MY ORDER?

Delivery

POSSIBLE DELAY DURING THE HOLIDAYS?

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

WHAT ARE THE COSTS?

Return

HOW DO I RETURN MY ORDER?

IS IT POSSIBLE TO EXCHANGE ITEMS?

IS POSSIBLE TO RETURN SALE ITEMS?

I RECEIVED A DAMAGED PRODUCT, WHAT CAN I DO?

Payment

WHAT PAYMENT OPTIONS DO YOU OFFER?

MY PAYMENT WAS NOT SUCCESSFUL, HOW CAN I FINISH MY ORDER?

Stock

ARE SOLD-OUT ITEMS REPLENISHED?

AN ITEM FROM MY ORDER IS NO LONGER IN STOCK, WHY IS THIS?

Contact

Do you have a question about out service, website or products?

Please contact our customer service team, who will be able to assist you.

Contact information:

[email protected]

Response within 2 workdays

Live Chat

Direct response

+31 (0)23 3030 369

Direct response

Facebook messenger

Response within 2 workdays

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