FAQ

Your Account

• How do i create an online account?

  Creating an online account is easy. Click “Account” at the top right of the header. On a smartphone click 'Menu' and then 'Account'. On the next page click 'Create an account' and fill in the form. After you have entered all the details correctly, click again on 'Create account'. You will receive an email confirming the creation of your Cavallaro Napoli account.

• I forgot my password, how can i get a new one?

  You can easily create a new password online. Click on "Account" at the top right of the page. On a smartphone, click on 'Menu' and then on 'Account'. On the next page, click on 'Forgot Your Password?' and then fill in the form. Then click on 'Reset my password'. If the email address you entered is known to us, you will receive an email with information to use your account again.

Order

• How do i place an online order?

  You can order your chosen product by simply selecting the item in the right colour and size, before clicking on the button “Add to basket”. At the top right of the screen you will find a basket icon and next to it you will find how many items there are in your basket. When all the items you want have been placed in the basket and you have clicked on the basket icon, the 'Proceed to checkout' button will appear. Clicking on it will start the checkout process. Place your order by going through the ordering process and by clicking on the 'Place order' button.

• Is it possible to cancel my order?

  As we process your order the same day, it is unfortunately not possible to cancel your order.

• Can i add an item to my order?

  Once your order has been confirmed, the dispatch process will start immediately. Therefore, it is not possible to add any items to your order or make any changes. However, you can place a new order.

Discount codes

• How do i use my discount code?

  You can use the (promo) discount code by entering the code in the box under 'discount code' on the payment page. Then click on 'use code'. When the message 'discount code accepted' appears, the code has been processed and you will see that the reduction has been applied.

• My discount code is not accepted, how can this be?

  When your discount code is not accepted, it's possible that you haven't entered the code correctly. For example, if you've copied and pasted the code, a space might have been copied along with it, causing the code not to work. Is the discount code still not being accepted? Then please <a tabindex='0' href='/en/contact'>contact</a> our customer service, we're happy to help!

Delivery

• Possible delay during the holidays?

  Due to the ongoing rush of the holidays, it may take a bit longer for your shipment to arrive than you are normally used to from us. We kindly ask you to have a few days of patience if your package is delayed before taking further action. Our shipping partners are under significant pressure and are dealing with an extremely high volume of shipments. During this peak period, they process nearly 2 million packages on a daily basis. Together with them, we are doing everything we can to deliver your package as quickly as possible. Thank you for your understanding and patience during this hectic period.

Return

• How do i return my order?

  You are always entitled to return your item(s) within 60 days from the time of delivery. The returned items must be in the same condition in which they were sold. Personally tailored items can not be returned.

Payment

• What payment options do you offer?

  You can pay in our shop using the following payment methods:  Visa / Mastercard (credit card) PayPal iDeal Klarna Mister Cash (Belgian customers only)"}}{{widget type="Cavallaro\Widgets\Block\Widget\Faq" question="MY PAYMENT WAS NOT SUCCESSFUL, HOW CAN I FINISH MY ORDER?" answer="When your payment does not properly complete, this can be down to several reasons; such as problems with an Internet connection or a technical problem with the bank. We advise you to try again later and/ or contact your bank if the problem continues.

Stock

• Are sold-out items replenished?

  When items in our shop are sold-out, we will always try to re-stock these as soon as possible. You can indicate on the product page that you want to receive an email when your item is back in stock. Click "Email me when in stock”, fill-in your size and email address and you will receive an email when the product is available again.

Contact