Right of withdrawal
You always have the contractual right, without giving reason to withdraw from the purchase within 30 days, provided that the item(s) are returned in good condition.
The revocation period starts from the date your order is delivered. The easiest way to process your right of withdrawal is by filling out the enclosed return form and return this together with articles, ensuring the return address label is used on the package.
You can also contact us in writing (or by email to our customer service department at [email protected]) within the 30 day period to confirm your right of withdrawal.
Once the right of withdrawal process has been started, we will refund your purchase price, including the default shipping costs as soon as possible – in any event not later than 30 days from the day we receive your decision to terminate the agreement.
For the refund, we use the same payment method you used to make a purchase and there will be no additional charges. We can withhold a refund until we receive the returned goods or until you have proved that the goods have been returned.
You must return the goods without undue delay to us, and in any event not later than 30 days from the day you inform us that you want to withdraw from the contract.
You always have the contractual right, without giving reason to withdraw from the purchase within 30 days, provided that the item(s) are returned in good condition.
This means that the items must not be damaged, soiled, washed, altered, or worn, and that all labels or tags must still be attached to the item (as far as reasonably possible).
Excluded from this right of withdrawal are: made-to-measure suits and products that have been customized at the customer's request.
The revocation period starts from the date your order is delivered. The easiest way to process your right of withdrawal is by filling out the enclosed return form and return this together with articles, ensuring the return address label is used on the package. For more information about returns, click here.
You can also contact us in writing (or by email to our customer service department at [email protected]) within the 30 day period to confirm your right of withdrawal.
Once the right of withdrawal process has been started, we will refund your purchase price, including the default shipping costs as soon as possible – in any event not later than 30 days from the day we receive your decision to terminate the agreement.
For the refund, we use the same payment method you used to make a purchase and there will be no additional charges. We can withhold a refund until we receive the returned goods or until you have proved that the goods have been returned.
You must return the goods without undue delay to us, and in any event not later than 30 days from the day you inform us that you want to withdraw from the contract. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Returns within the Netherlands can (exclusively) be sent free of charge via PostNL to the following reply number:
Modexpress
Attn: Webshop Cavallaro
Reply Number 607
5700 VB Helmond
*All other return methods are at your own expense.
For international shipments, you are responsible for the return costs. Returns from outside the Netherlands can be sent to the following address:
Modexpress
Attn: Cavallaro Napoli
Grasbeemd 5
5705 DE Helmond
The Netherlands